To set up Kiwify access groups, open Groups in the members area, create or edit a group and select the courses and modules it should grant. Link the intended offer to the group and check the experience of an authorized learner. If someone sees too much or too little, inspect all their groups as well as publication and release settings.
This guide covers configuration by course administrators. Use the content promised in each offer to decide what permissions to grant.
Separate offers, groups and content
Kiwify’s group documentation describes a group as a package of permissions. The offer helps determine which group a buyer joins. The courses and modules are the content you select when configuring that group.
| Element | Question it answers | Example check |
|---|---|---|
| Members area | Where does the learner enter? | Open the area linked to the correct product |
| Offer | Which option did the learner buy? | Find the offer name in the product |
| Group | Which content can appear? | Compare the selected courses and modules |
| Publication and release | When is an item available? | Check the lesson’s state and condition |
| Learner account | What permissions did the learner receive? | Inspect every assigned group |
In an illustration course, a basic offer might include practice and composition, while another also includes a printing module. Write those differences in a list. Then compare each group with the list before changing any existing association. If there is a bonus, use its exact module name to distinguish it from lessons with similar titles.
For organizing material before granting permissions, see the Kiwify modules and lessons guide.
Configure a group in five steps
- Map the offer. Record the product, members area and content it promises.
- Open Groups. In the correct area, add a group or edit the intended group.
- Check the selections. Choose the courses and modules that belong with the offer.
- Link the offer. Use the product’s members area access settings to review the association.
- Test the result. Check the content through authorized access and compare it with the offer.
Name the group so your team can recognize its contents, such as “Illustration with printing.” If the area serves several products, include the course name. This reduces the chance of selecting a group with a similar description and different permissions.
Check the default group and future purchases
Kiwify documents a default group in new members areas. Inspect that group’s current permissions because someone may already have edited them. Its documentation says disconnecting an offer directs future buyers to the default group and leaves existing learners unaffected by the disconnection.
Before disconnecting an offer, describe what you expect for a new purchase and for someone who already has access. Check the saved association in the product. If you need to correct one existing learner’s access, handle that account separately with the appropriate authorization.
Use a concrete example to review the effect. If you change the link for the offer that includes printing, check which group a new buyer would receive and whether that group includes the printing module. Verify that the basic lessons are still included. Seeing a bonus does not establish that the rest of the course is available.
Diagnose a difference between two learners
Open Students in the correct area and locate the account that reported the issue. The Kiwify guide to changing a learner’s groups shows where to inspect and edit those permissions. One person can belong to several groups. Record the assignments before changing one so you can understand where the observed access came from.
If the course is selected but missing, check whether the product points to the expected area, whether the content is published and whether release has occurred. Kiwify’s missing content checklist describes these checks. To explain timing to a learner, use the guide to locked Kiwify lessons.
Avoid adding a broad group just to see whether a lesson appears. Compare the intended content with the permissions already assigned. Granting more access makes the original issue harder to diagnose and can expose modules the learner should not receive.
Record the test without exposing personal data
Record the offer, expected group, visible modules and test date. Use examples without personal details when instructing colleagues. If you need to inspect a real account, handle the purchase email address and any screenshot through an authorized channel. A report naming the lesson and displayed message usually provides more context than an unexplained image.
For personal revision of a compatible lesson you have permission to save, install Kiwify Downloader from the Chrome Web Store and test one authorized video. The extension cannot link offers, change groups or grant access. Respect creator copyright and the conditions of the enrollment.
In a review, compare at least two situations: a learner who should receive the extra module and another whose offer includes only the basic material. Look for the modules you expect and for any that should be absent. If both tests show the same content, go back to the offer link and the individual groups. For a module that has yet to open, record its release condition and check it at the appropriate time. This helps distinguish an intended delay from a permission error and gives the team a test they can repeat after an update.
The short version
Map the offer, group and content before saving. Check the default group, the learner’s permissions and the lesson’s state to explain any difference in access.